Humana partners with in-home provider for 24/7 care
Humana has partnered with in-home service provider DispatchHealth to offer in-home care to its 9.5 million members, as demand for remote care rises during the COVID-19 pandemic, particularly among those living with chronic conditions.
The Louisville, Ken.-based insurer will immediately roll out DispatchHealth’s services to enrollees in Denver, Colo. and Tacoma, Wash., with plans to expand to cities in Texas, Arizona, and Nevada later this year.
The Denver, Colo.-based home healthcare provider offers patients 24/7 remote monitoring by an internal medicine physician, a physician’s assistant and a nurse practitioner, along with daily visits from providers, including bedside nursing.
Humana said the agreement makes it the country’s first national payer to take advantage of a CMS waiver announced in fall 2020 that allowed for acute, hospital-level care in the home. At the time, CMS said the expanded in-home care program would help hospitals deal with capacity issues related to the pandemic, address patient isolation and provide adequate care to individuals living with some 60 chronic conditions, like heart failure.
The Centers for Disease Control and Prevention reports that the majority of seniors, or 56%, struggle with chronic conditions. Most of Humana’s members are seniors involved in Medicare relationships. At the end of the company’s most recent third quarter on Sept. 30, Humana reported 9.1 million Medicare Advantage and traditional Medicare members.
Susan Diamond, president of Humana’s Home Business, said DispatchHealth will provide these beneficiaries medical care and address the social determinants of health, like food insecurity, social isolation and housing instability.
“The agreement enhances Humana’s holistic approach to patient care and empowers clinicians to go beyond traditional treatment,” Diamond said in a statement.
In addition to meeting beneficiaries’ medical and social needs, DispatchHealth can also coordinate members’ pharmacy and meal deliveries, offer physical and respiratory therapy, imaging services and more. Since launching in 2013, DispatchHealth says it has cared for more than 220,000 patients at home and saved over $227 million in medical costs.
The agreement follows Humana’s $4.1 billion purchase of home delivery service company Kindred in 2018. Humana aims to have fully integrated Kindred into its business by the end of 2021.