Rogers restores service for ‘vast majority’ of customers after massive outage

Rogers Communications provides mobile and home phone services, internet, and cable to millions of Canadians.

Canadian telecom giant Rogers Communications says it has restored connectivity to the “vast majority” of customers following a major outage that took down its internet, mobile, and home phone services on Friday. In an update posted to Twitter on Saturday morning, Rogers explained that some customers “may experience a delay in regaining full service” as it works to get everyone back online.

Tony Staffieri, the president and CEO of Rogers, wrote a message to customers Saturday afternoon, announcing that services “have been restored” and that its network and systems “are close to fully operational.” Staffieri attributes the outage to a “network system failure following a maintenance update” that caused an issue with the company’s routers.

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